Privacy Policy

1. About this Privacy Policy

Reniero Prime Harbor is a general merchandise and retail store located in Barangay New Lower Bicutan, Taguig City, Philippines. In the course of running our shop and handling customer orders, we receive and store information that may identify you as an individual.

This policy describes, in straightforward language, what information we collect, how we use it, with whom we may share it when necessary, and the measures we take to protect it. It also outlines your options and how you can reach us if you have questions about privacy.

By contacting us, submitting an inquiry, or placing an order, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

The type of information we collect will depend on how you choose to interact with Reniero Prime Harbor. In most cases, the information we handle is directly provided by you when you contact us or request an order.

2.1. Information you share with us

• Basic contact details such as your full name, mobile number, and email address when you submit an order request or inquiry.
• Delivery details including your delivery address, city, province, nearby landmarks, and any delivery instructions you decide to provide.
• Order-related information such as product selections, preferred colors or variants, quantities, preferred payment method, and notes or instructions for our team.

2.2. Information collected automatically

Our website may collect basic technical information, such as your approximate location based on IP address, the pages you visit, and the type of device or browser you use. This information is generally used for security, basic analytics, and improving the browsing experience. We do not use this information to personally profile individual visitors.

2.3. Information from communications

If you contact us by phone, email, or through online messaging platforms, we may keep a record of the communication, including call or message details that are reasonably needed for order processing, customer support, and record-keeping.

3. How We Use Your Information

We only use your information in connection with the operation of our retail business and to provide the services you request. Typical uses include:

• Responding to product inquiries, quotation requests, and messages you send to us.
• Preparing and confirming your orders, including verifying product availability, colors, and quantities.
• Arranging delivery or pick-up details and keeping you informed of any changes affecting your order.
• Providing payment details or a payment link after you have reviewed and confirmed your final order, and recording proof of payment where applicable.
• Maintaining internal records for accounting, reconciliation, and compliance with relevant regulations.
• Improving our inventory planning and understanding which products are in demand in our community.

We do not sell your personal information to third parties. We do not use your information to create marketing profiles unrelated to our own retail services.

4. Legal Grounds for Processing

Reniero Prime Harbor processes personal information based on one or more of the following grounds, depending on the specific situation:

• Your consent, such as when you voluntarily submit your details for an inquiry or order request.
• Contractual necessity, when the processing is needed so that we can prepare, confirm, and complete your order.
• Legitimate interests, such as maintaining records for transaction history, resolving issues, or improving store operations in a way that remains fair and respectful of your rights.
• Compliance with legal obligations, such as tax and regulatory record-keeping requirements in the Philippines.

5. When We May Share Your Information

We treat your information as confidential and do not share it with unrelated third parties for their own marketing. However, in certain situations, we may share limited information with trusted parties for purposes directly related to your order and our operations, such as:

• Couriers or delivery partners that need your name, delivery address, and contact number to deliver your items.
• Payment service providers that process your payment through a secure payment link or banking channel you choose.
• Professional advisers such as accountants or auditors who may need limited access to records for compliance and reporting.
• Government agencies or authorities if we are required by law, regulation, court order, or lawful request to disclose certain information.

In all cases, we aim to share only what is reasonably necessary for the relevant purpose and we encourage responsible handling of your information by our partners.

6. How Long We Keep Your Information

We keep personal information only for as long as it is needed for the purposes described in this policy, or as required by applicable laws and regulations.

• Order-related records are typically stored for a period that allows us to address questions, returns, or follow-up concerns.
• Financial and accounting records may be kept for a longer period, consistent with tax, audit, or regulatory requirements applicable in the Philippines.
• Information from simple inquiries that do not lead to an order may be kept for a shorter time, unless you ask us to keep details for future reference.

When information is no longer needed, we will take reasonable steps to securely delete, anonymize, or otherwise remove it from our active records and systems, taking into account operational and legal requirements.

7. How We Protect Your Information

Reniero Prime Harbor takes practical steps to help safeguard the information you share with us. While no method of storage or transmission over a network can be guaranteed completely secure, we aim to reduce risk through a combination of measures, which may include:

• Limiting access to personal information to authorized individuals who need it to perform their duties.
• Using password protection and other access controls for systems where customer information is stored.
• Keeping records in an orderly manner and disposing of outdated paper or electronic records in a secure way.

If you become aware of any unauthorized use of your information linked to our store, please contact us as soon as possible so we can review and respond appropriately.

8. Your Choices and Questions

We respect your interest in how your personal information is handled. Depending on the circumstances and applicable laws, you may:

• Ask what personal information we currently hold about you in connection with your transactions.
• Request corrections to information that you believe is incomplete or inaccurate.
• Ask for clarifications on how your data is used in connection with specific orders or services.
• Request that we limit or stop using certain information, subject to legal and operational requirements.

To raise any of these requests, you can contact us using the details in the “How to Contact Us” section below. We may ask for reasonable verification of your identity before acting on certain requests, especially when the request involves transaction histories or sensitive details.

9. Information Relating to Minors

Our products and services are primarily intended for adults who can legally enter into purchase transactions. We do not knowingly collect personal information directly from children without the involvement of a parent or guardian. If you believe that a minor has submitted personal information to us without proper supervision, please contact us so we can review and address the situation.

10. Updates to This Privacy Policy

From time to time, we may adjust this Privacy Policy to reflect changes in our operations, products, or applicable laws and regulations. When updates are made, a revised version will be posted on this page with an updated date.

We encourage you to review this page periodically so that you stay informed about how Reniero Prime Harbor handles personal information.