Terms of Service

1. Acceptance of These Terms

By using our website, submitting an order request, or communicating with Reniero Prime Harbor about our products, you indicate that you understand and agree to these Terms of Service. If you do not agree with any part of these terms, you may choose not to use our website or not to proceed with an order.

These terms are intended to set expectations in a clear and practical way so that both our customers and our store have a common understanding of how transactions are handled.

2. About Reniero Prime Harbor

Reniero Prime Harbor is a general merchandise and retail store based in Barangay New Lower Bicutan, Taguig City, Philippines. We offer everyday products for households and small businesses and operate primarily within Taguig City and nearby areas.

Any reference to “we”, “our”, or “us” in these terms refers to Reniero Prime Harbor. References to “you” or “customer” refer to the individual or entity interacting with our store.

3. Using Our Website

Our website is provided to share information about our store, our products, and how to contact us. While we aim to keep information accurate and up-to-date, product availability, prices, and specific details may change without prior notice.

• You agree not to use the website in a way that violates any applicable law or regulation.
• You agree not to attempt to disrupt, interfere with, or gain unauthorized access to any part of the site.
• You understand that some features (such as sample product listings) are for illustration and may not reflect real-time stock.

For the latest information about specific items or services, we encourage you to contact us directly.

4. Product Information and Availability

We make reasonable efforts to describe our products clearly. However, the images, descriptions, and sample listings on the website are meant to serve as general guides. In practice:

• Actual brands, packaging, and colors may differ from sample photos shown online.
• Available quantities may vary depending on current stock levels and supplier schedules.
• Prices may change due to supplier costs, market conditions, or other operational factors.

Before finalizing an order, our team will confirm the available products, current prices, and any other details that may affect your decision to proceed.

5. Placing Orders and Order Confirmation

When you submit an order request through our website or other channels, your request will be treated as an intent to purchase, subject to our review and confirmation. An order is considered confirmed only after:

• We have reviewed your requested items, quantities, and any specific preferences.
• We have confirmed availability, pricing, and any substitutions, if needed.
• You have agreed to the final details, including payment method and delivery arrangements.

We reserve the right to decline or adjust an order request, for example when items are out of stock, when there are pricing errors, or when there are concerns about improper use of our services. In such cases, we will explain the situation and discuss options with you where possible.

6. Payment, Deadlines, and Automatic Cancellation

After you confirm your order, we will provide a payment link or payment instructions based on the method you selected (for example, mobile wallet or bank transfer). To keep your order active:

• You are expected to complete payment within the 24-hour period stated in the confirmation or payment instructions, unless a different timeframe is agreed upon in writing.
• If payment is not received within the specified period, we may automatically cancel the order and release any reserved stock for other customers.
• Orders may also be cancelled if there are clear signs of fraudulent activity or misuse of our services.

If you anticipate any delay in payment, please inform us as early as possible so we can see if a reasonable arrangement can be made.

7. Delivery and Service Area

Deliveries are generally available within Taguig City and select nearby areas, subject to our current service coverage and logistics. Delivery arrangements may vary depending on location, order size, and item type.

• Estimated delivery windows will be shared with you as part of the confirmation process.
• Delivery fees and any additional charges will be communicated clearly before you approve the final order.
• Our ability to fulfill deliveries may be affected by events outside our control, such as severe weather or transport disruptions.

We will make reasonable efforts to inform you of any material changes or delays affecting your delivery and to coordinate alternative arrangements where practical.

8. Your Responsibilities as a Customer

To help us serve you effectively and ensure smooth transactions, you agree to:

• Provide accurate and up-to-date contact and delivery information.
• Review order details carefully before confirming and making payment.
• Be available, or designate an authorized receiver, to accept delivery within the agreed timeframe.
• Use communication channels with our team respectfully and in a manner consistent with good faith.

Providing incomplete or inaccurate details may result in delays or difficulties in processing your order.

9. Returns, Exchanges, and Refunds

Concerns related to returns, exchanges, or refunds are handled in line with our Refund & Return Policy. That policy explains how we review issues, typical timeframes for raising concerns, and how refunds may be processed when appropriate.

By proceeding with an order, you acknowledge that you have had an opportunity to review the Refund & Return Policy and that it forms part of these Terms of Service.

10. Privacy and Data Protection

Our handling of personal information is described in our Privacy Policy. By using our website or submitting your details to us, you understand that we will process your information as described in that policy.

We encourage you to read the Privacy Policy so that you are familiar with how your information is collected, used, and safeguarded in connection with our services.

11. Intellectual Property and Content

The content on our website, including text, logos, and layout elements, is provided for your personal and non-commercial use in connection with learning about our store and products.

• You may view and print content for personal reference related to our services.
• You agree not to misrepresent our brand or use our materials in a way that could confuse customers.
• You agree not to copy or reuse substantial parts of our content for unrelated commercial purposes without written permission.

12. Limitations of Liability

Within the limits allowed by applicable law, Reniero Prime Harbor is not liable for indirect, incidental, or consequential damages arising from the use of our website or from delays or issues beyond our reasonable control. Our focus is on resolving concerns in a direct and practical manner whenever they arise.

Nothing in these terms is intended to exclude or limit any rights you may have under consumer protection or other relevant laws.

13. Updates to These Terms

We may revise these Terms of Service from time to time to reflect changes in our operations, services, or applicable regulations. When changes are made, a new version will be posted on this page with an updated date.

Continued use of our website or proceeding with new orders after changes have been posted indicates that you accept the updated terms.

14. Governing Law

These Terms of Service are governed by the laws of the Philippines, without prejudice to any mandatory protections or rights provided under other applicable laws. Any concerns or disputes will be handled in good faith, with the aim of reaching a practical and fair resolution.